A 3PL Partner Can Increase Customer Happiness!
You had a reputation for great customer service and engagement was high, but suddenly your company hit a growth spurt and it’s been chaos ever since. Your office is overflowing with product because you’re out of storage space and your employees are severely overworked trying to keep up with demand.
It’s time to get the right 3PL help for your logistics nightmare. ShipWizard has been in the logistics business for decades, helping small businesses like yours achieve their growth potential without sacrificing customer care. If you’ve never worked with a 3PL before, you may be surprised at how much one can do for your company.
Here are just a few examples of how a 3PL can help:
- Improving your inventory control. It’s hard to keep track of everything when you’re working out of a small space like the back room of your office. Small items, especially, get lost in the shuffle and sometimes you even accidentally mix up items that look very similar.With a 3PL, you don’t have to worry about any of it. An SKU will be issued to each item and orders are checked and double checked as they’re pulled from inventory. Using bar code scanners that send data directly to the inventory management system keeps an accurate count of how much of any given item is in stock at any time. You can even have your 3PL reorder products and accept the delivery for you.
- Speeding up delivery times. Not only do the best 3PLs already have relationships with shippers that help reduce your shipping costs, because they have dedicated pickers and packers, your orders leave for their final destinations faster. When you’re competing with companies that can deliver in two hours, every minute counts.
- Managing returns accurately. Returns aren’t the most fun part of the day, but they happen and, if you’re selling online, they happen more often than most people realize. Up to 30 percent of your sales may be returned, that’s why a 3PL with a good reverse logistics arm is an absolute necessity.They’re able to process returns faster, give your customers their credits sooner, and redirect those returns to various streams in order to preserve as much value as possible. Whatever can’t be resold can often be recycled if you know who to ask! Having a greener footprint never hurt any business.