Returns management is a key part of your customer service strategy. Oftentimes, the customer with a return is expecting to be treated like your best customer. With a reverse logistics partner like ShipWizard, you can be sure that this customer will be treated exactly in that way…from start to finish.
Respect and professionalism are important, but it also pays to ask a few choice questions. How does your reverse logistics team approach the returns management process? How do they interact with your customers? Do they ask specific questions about the returns, and the reasons “why?” If so, what questions do they ask? Whether an item doesn’t look the same as it did online, was picked and packed as the wrong color or size, or simply didn’t meet some kind of expectation of your buyer, the more data you have, the better you can work to eliminate future returns. After all, the best returns are the ones you don’t have to deal with!