By now it’s pretty obvious that there’s been a huge shift in the market when it comes to crafting the perfect consumer experience. Part of this is because customers are literally changing as Millennials slowly take the place of Baby Boomers in the wider market. Another significant element is that the market itself is still changing dramatically because of the rise of eCommerce and the competition that it creates for the retail sector.
For your part, your supplement fulfillment has been going well, your customers are fairly happy, but there have been enough complaints that you’re ready to start finding solutions. A Current Good Manufacturing Practice (cGMP) compliant 3PL can help you turn those frowns upside down (and improve your customers’ experiences dramatically!).
Common Customer Complains and cGMP Solutions
Better Supplement Handling Means Better Experiences
There’s nothing like fast, accurate orders to ensure customer happiness, but since you can’t ever be completely perfect, having really good customer service helps a lot, too. When you choose a FDA cGMP Compliant 3PL distribution center, ask if they have a reverse logistics department that can help your customers on the rare occasion a package that’s not up to your high standards arrives. That little bit extra is just one thing that 3PLs like ShipWizard can do for you to win loyal customers for life.