Returns and Reverse Logistics

In 2024, the National Retail Federation (NRF) and Happy Returns reported an average e-commerce return rate of 16.9%.  This translates to nearly 17 out of every 100 products sold being returned, a figure that can climb even higher during peak shopping seasons or...

For the last several years, e-commerce has represented a growing share of the retail market, with the U.S. Department of Commerce estimating that consumers spent $513.61 billion online in 2018. With more consumers shopping online now than ever, many of us can relate...

With more people shopping online today than ever, the amount of returns has increased as well. At least 30% of all products ordered online are returned, as compared to 8.89% in brick-and-mortar stores. This high amount of returns has put a strain on supply chain...

There’s long been a divide in the types of companies that tend to focus more on reverse logistics or choose to work with a 3rd party logistics company to help with returns management. The measurement firm APQC recently released their most up to date findings on the...

No matter what segment of the retail or B2B market your company happens to fall, you know the pain of returned items. Returns and reverse logistics can be a huge drain on a business, especially those that follow the holiday shopping season. If you don’t have a...

DHL and IBM recently released the results of an exploration of applications for Artificial Intelligence in the logistics space. What they found was both somewhat expected and amazing, considering how quickly consumers are adjusting to and accepting AI in their daily...

Anyone who has been involved the supply chain in the last few years would have noticed that reverse logistics has been changing fast. What was once barely a side note in a much bigger industry has now become an industry in its own right. That said, it’s vital that...