When it comes to returns management here is what you need to know:
the happier your customer will be and the better your business will run.
Visibility. Efficiency. Service
Exceeding expectations…yours and your customers’. At ShipWizard, we work closely with your retail operation – both web-based and brick-and-mortar businesses – to make sure that your reverse logistics process is comprehensive and covered from end-to-end, while still being fully customized to the way you do business – and the way your customers expect you to do business. We specialize in returns management through our custom Smart Returns solution.
Smart Returns Management
Merchandise Returns handled start-to-Finish
Our thorough sorting process ensures that you get every bit of remaining value out of every single return, every time. Instead of just tossing products that can’t be sold in pristine condition, we look for alternative routes, including reaching out to our connected recyclers and secondary market sellers. These practices not only save you money on goods that can’t be resold as-is, they help support a greener footprint for your business, giving you one more thing you can rely on for efficiency and profitability.
Using a 3PL for Reverse Logistics Just Makes Sense
Respect and professionalism are important, but it also pays to ask a few choice questions. How does your reverse logistics team approach the returns management process? How do they interact with your customers? Do they ask specific questions about the returns, and the reasons “why?” If so, what questions do they ask? Whether an item doesn’t look the same as it did online, was picked and packed as the wrong color or size, or simply didn’t meet some kind of expectation of your buyer, the more data you have, the better you can work to eliminate future returns. After all, the best returns are the ones you don’t have to deal with!