Product Quality Inspection
But what happens when you discover quality issues with your inventory? Whether on the manufacturing side (defects, missing components, incorrect packaging) or when a product is returned to your 3PL warehouse, how do you minimize quality issues and improve customer satisfaction?
Involving a 3PL company in the quality control process can be the answer, as we have found with customers in both our Florida and Arizona fulfillment locations.
Merchandise Inspection And Quality Control
Once the product leaves your warehouse, you may be concerned about having less control over its quality. This includes situations where you are working with a 3PL service provider. That is where ShipWizard comes in. We can ensure quality control in fulfillment logistics, at every stage of the process.
Quality control (QC)
Pre-shipment inspections (PSI) are an important step in the quality control process and the method for checking the quality of goods before they are shipped. PSI ensures that production complies with the specifications of your customer. The PSI can diminish risks inherent to Internet commerce, such as product defects, incomplete or incorrect components, products or packaging damaged during transport, and more. PSI can significantly improve customer satisfaction and reduce the overhead of customer support.
If you’re an ecommerce business sending products direct to consumers, the quality of the packaging can be just as important as the quality of the products inside. Our fulfillment team offers inspections of these deliveries once they’re picked and packed to ensure the packaging can handle the stress of a last-mile logistics journey.
Advantages of Warehouse Quality Control Inspections
Reduced Turnaround Time
Lower Replacement Costs
Better Customer Experience
Returns Quality Inspections
When your product is returned to the warehouse, it typically falls into one of three categories:
- It must be thrown away or destroyed, when it is a perishable product such as a nutraceutical or dietary supplement.
- It can be returned to your inventory and resold, assuming it’s in perfect condition. This may be the case for automotive parts.
- It may need to be re-packaged before it can be resold, which is often the case with clothing or apparel items
Leverage Your 3PL Partner For Merchandise Quality Inspections
Why should you rely on your 3PL for quality inspection services? Our quality inspection service provides an extra line of defense for the quality of your product and the reputation of your brand. We’re here to make sure that your stock is being handled properly and you’re receiving the results you need to keep your customers for life.
We would love to give you the peace of mind to focus on your business goals while we handle the quality control, along with other aspects of our fulfillment and returns service. Contact us today to learn more and get started!