Third-party logistics for the medical device industry requires a high standard of customer service. Your capacity to perform flawless product recalls of medical equipment and supplies via reverse logistics should be frequently tested in order to ensure that you are operating at proper levels of efficiency. Another concern is having the correct permits for storage and handling of hazardous components such as lithium batteries. You may need to work with local, state, and federal regulations in order to comply. Staff may need to be trained in handling hazardous items or ORM-D marked devices.
Patients and consumers require on-time and accurate delivery of their medical devices. The quality of their health care depends on it. Operation rooms can be held up if timely deliveries are not made. Modern, top-quality management systems and well-trained, experienced, professional staff should be priorities for both 3PL companies looking to offer their services to medical device companies, and also for clients seeking a suitable 3PL provider.