+1 800 967-0030

How To Choose The Best Pick And Pack Service

Business is booming, but the orders are backing up and you don’t have time to train a bunch of new employees to help take up the slack. What is an eCommerce business to do?

You could hire a great pick and pack service. Of course, not any average 3rd party logistics company will do, you need the best 3PL because your customers deserve it. Hiring a great 3PL also gives you a lot of peace of mind and can reduce your returns rate, adding even more value to your relationship.

Interviewing Your Potential Pick and Pack Service

It’s always a good idea to ask a future business partner some probing questions. After all, you want to make sure they know how to handle your goods and that they will do so in a way that allows you to remain a part of the action.

Here are a few 3PL questions to get started with:

  • What data do you collect? It’s become an age of data points, they’re absolutely everywhere. If they’re not on your pick and pack floor, there’s a serious problem.

    Your 3rd party logistics company should be interested in improving their processes, and that always starts and ends with data. The more the merrier, especially when it’s data that can be applied to your logistics.

  • How do they manage inventory control? Again, the data has to be there or you need to walk away. It can be easy to make major mistakes with inventory if there aren’t processes in place to prevent them.

    3PL bar code scanning is an easy way to keep track of each and every item in your warehouse so each pick is as perfect as possible, as well as giving you actionable information about how your customers choose your products.

  • How accurate are their picks? A 3PL with a lot of data collection points should be able to easily tell you how accurate their pick and packs are. Obviously, no one is perfect and there could have even been a shipment of mislabeled items in their warehouse, but you definitely want to choose a 3PL with a very high pick accuracy percentage.
  • What do they do about returns? Picking a 3rd party logistics partner that also handles reverse logistics is a move that can save you a bundle down the road. With returns to eCommerce companies exceeding 30 percent of purchases in some sectors, the bigger you get, the harder that reverse logistics processing will become.
  • What else can they do for you? Some pick and pack services can do more than ship orders out the door. Ask about customer service options that might allow your online customers to reach an agent for help with placing an order, climate controlled warehousing for your delicate goods or even literature fulfillment for catalogs and mailers.

Choosing the best pick and pack service for your eCommerce store is a great way to ensure a long and fruitful run. Instead of spending all your valuable time sending out orders, you can be taking care of new customer acquisition or finding new places to peddle your wares. Leave the packing to the pros and do what you do best!

July 18, 2018
Share This:

Related Posts


Real-Time Order Tracking Or Bust

Gps tracking map. Track navigation pins on street maps, navigate mapping technology and locate position pin. Futuristic travel gps map or location navigator vector illustration “Where is my order?” “When will my package arrive?” If you are inundated with questions...

First In, First Out Warehousing and Fulfillment

Are you a seasoned inventory manager? If so, the acronym FIFO - which stands for First In, First Out - might be a familiar term to you. Put simply, the items are sold in the order they are received in the store or warehouse. FIFO is the go-to inventory management...

Grow Your Amazon Business With A Standout Listing

Do you sell on Amazon? If so, you are in great company. At the end of 2022, Amazon had over 2 million active sellers worldwide, making it one of the largest e-commerce platforms in the world. Businesses have the opportunity to reach millions of customers in over 180...

Scroll, Click, Buy: How to Sell On Instagram

Do you have an Instagram shop? Instagram Shopping is quickly becoming the preferred way for consumers not only to learn about new brands and products on Instagram, but also to purchase them in just a few simple steps. If you are not already selling directly on...

New Year, New You?

Every year, millions of people make New Year’s resolutions, hoping to spark positive change, adopt new habits, or even reinvent themselves. The recurring themes each year include a more active approach to health and fitness, improved finances, better relationships,...