+1 800 967-0030

Partnering With a Reverse Logistics Company in the US

There are some great American brands that European consumers love. Alternatively, there are a considerable number of European brands that Americans love to purchase products from.

For many European-based companies that sell products to consumers in the United States, managing returns can be complicated and expensive. There’s an ocean separating you and your customers, and when a product gets returned, it must cross the Atlantic twice.

Partnering with a U.S. based reverse logistics company can make a big difference in lowering your overhead while increasing productivity and customer satisfaction. Here are some of the reasons to consider partnering with a reverse logistics company that is based in the United States:

Cost savings

E-Commerce retailers are no stranger to product returns. Research shows that at least 30% of all products ordered online end up getting returned. Clothing and shoes bought online typically have the highest return rates of up to 40%.

The reasons why customers return products vary, but many people know they are going to return something before they even place their order. In fact, almost a fifth of consumers (19% of them, to be exact) deliberately order multiple variations of a single item (such as different colors or sizes). Once the items are delivered, they choose the ones they like best and return the rest.

There is no way to prevent these returns from happening, but fortunately there are ways to cut costs when it comes to managing them. Partnering with a reverse logistics company that’s based in the U.S. is one way for Europeans to save on labor, transport, and disposal costs (to name a few).

It is cheaper to have returns consolidated in the U.S. and then either kept here or bulk shipped to Europe. Additionally, there are laws, rules and regulations (such as taxes and tariffs) that must be followed when shipping merchandise across borders. Failure to comply can result in fines and costly delays, so it’s important to partner with a company that is experienced with cross-border reverse logistics.

As a leading U.S. based reverse logistics provider with over 45 years, ShipWizard has a proven record of efficiency and responsibility to handle your returns management process. We proudly offer a high-tech, seamless reverse logistics process that will help you save.

Better customer service

Here in the United States, consumers expect and demand a high level of customer service. This is especially true when it comes to product returns. With 96% of American consumers saying that they will buy again if the returns process is easy, your brand cannot afford not to deliver excellent service.

The ShipWizard team understands the needs of your American customers. Our friendly, professional staff is well-versed in customer service, and we understand the culture. Instead of spending time trying to learn and understand the American culture, why not outsource to the experts?

December 17, 2021
Share This:

Related Posts

RECENT POSTS

Scroll, Click, Buy: How to Sell On Instagram

Do you have an Instagram shop? Instagram Shopping is quickly becoming the preferred way for consumers not only to learn about new brands and products on Instagram, but also to purchase them in just a few simple steps. If you are not already selling directly on...

New Year, New You?

Every year, millions of people make New Year’s resolutions, hoping to spark positive change, adopt new habits, or even reinvent themselves. The recurring themes each year include a more active approach to health and fitness, improved finances, better relationships,...

Grow Your e-Commerce Business in 2023

Win at E-commerce in 2023 Starting an e-commerce business has never been easier. But with a low barrier to entry, there is plenty of competition as well. If you have set your sights on growing your e-commerce business, you know that small adjustments can add up to...

Holiday-Proof Your Website

According to the National Retail Federation, holiday sales for 2022 are expected to increase between 6% and 8% over 2021. Furthermore, NRF predicts that online and other non-store sales will increase between 10% and 12% to between $262.8 billion and $267.6 billion....

Fulfillment Services in Fort Lauderdale, FL

3PL Services Serving Fort Lauderdale, FL If your e-commerce business is based in or near Fort Lauderdale, FL, chances are, you are familiar with the benefits of third-party fulfillment services near you. World famous for its expansive canals, Fort Lauderdale is loved...