+1 800 967-0030

Partnering With a Reverse Logistics Company in the US

There are some great American brands that European consumers love. Alternatively, there are a considerable number of European brands that Americans love to purchase products from.

For many European-based companies that sell products to consumers in the United States, managing returns can be complicated and expensive. There’s an ocean separating you and your customers, and when a product gets returned, it must cross the Atlantic twice.

Partnering with a U.S. based reverse logistics company can make a big difference in lowering your overhead while increasing productivity and customer satisfaction. Here are some of the reasons to consider partnering with a reverse logistics company that is based in the United States:

Cost savings

E-Commerce retailers are no stranger to product returns. Research shows that at least 30% of all products ordered online end up getting returned. Clothing and shoes bought online typically have the highest return rates of up to 40%.

The reasons why customers return products vary, but many people know they are going to return something before they even place their order. In fact, almost a fifth of consumers (19% of them, to be exact) deliberately order multiple variations of a single item (such as different colors or sizes). Once the items are delivered, they choose the ones they like best and return the rest.

There is no way to prevent these returns from happening, but fortunately there are ways to cut costs when it comes to managing them. Partnering with a reverse logistics company that’s based in the U.S. is one way for Europeans to save on labor, transport, and disposal costs (to name a few).

It is cheaper to have returns consolidated in the U.S. and then either kept here or bulk shipped to Europe. Additionally, there are laws, rules and regulations (such as taxes and tariffs) that must be followed when shipping merchandise across borders. Failure to comply can result in fines and costly delays, so it’s important to partner with a company that is experienced with cross-border reverse logistics.

As a leading U.S. based reverse logistics provider with over 45 years, ShipWizard has a proven record of efficiency and responsibility to handle your returns management process. We proudly offer a high-tech, seamless reverse logistics process that will help you save.

Better customer service

Here in the United States, consumers expect and demand a high level of customer service. This is especially true when it comes to product returns. With 96% of American consumers saying that they will buy again if the returns process is easy, your brand cannot afford not to deliver excellent service.

The ShipWizard team understands the needs of your American customers. Our friendly, professional staff is well-versed in customer service, and we understand the culture. Instead of spending time trying to learn and understand the American culture, why not outsource to the experts?

December 17, 2021
Share This:

Related Posts

RECENT POSTS

Avoid These 3 Common Order Fulfillment Mistakes With Shipwizard 3PL

Order fulfillment is a multi-step process that requires a complex dance of coordination. Mistakes are common along the way, as businesses grow, change suppliers or add new products, all while customer expectations change in response to market trends. At ShipWizard, we...

Outsource Fulfillment To A WooCommerce-Friendly 3PL

As a WooCommerce-based merchant, chances are, you are very familiar with the primary e-commerce plugin for WordPress and its capabilities. The WooCommerce plugin is downloaded over 30,000 times every day from WordPress.org. 8.7% of all websites use WooCommerce....

Find A 3PL Partner for your Tempe, AZ Business

If you run a business in Tempe, AZ, we know you need to get your product stored securely and be ready for fulfillment at a moment’s notice. Tempe is consistently rated as one of the best places to live in Arizona and is among the top “boomtowns” in the country. It is...

Gearing Up For Fall Supplement Season

The back-to-school season is upon us, which means the cold and flu season is right around the corner. The exact timing and duration of flu seasons varies, but according to the CDC, influenza activity often begins to increase in October. Consumers are stocking up on...

Back-To-School Order Fulfillment

Is Your Order Fulfillment Process Ready for Back-To-School Season? We are reaching the end of the summer and, to many school districts across the country, that means it is time to think about the kids heading back to school. Shopping for back to school is a yearly...