Cracking the Customer Loyalty Code The latest statistics about customer loyalty show that as much as 97% of consumers are loyal to at least one brand. Food (62%), fashion (57%), and personal electronics (44%) are three areas where clients tend to show more loyalty...
The world of eCommerce is constantly changing and eCommerce fulfillment services are always following on the tail of latest trends to ensure that products continue to make their way to the customers that want them. One incredibly popular eCommerce trend that started...
Customer care is often overlooked until retailers have reached critical mass, their customer base is hemorrhaging and the situation is impossible to fix. In fact, these situations have become such a problem that the W. P. Carey School of Business at Arizona State...
We’ve gone from a world where the customer’s always right to one where the customer is almost never right, and it seems the pendulum is swinging back again. Bad customer service has become the norm, but customers aren’t standing for it anymore. Many are showing their...
Recent Comments