+1 800 967-0030

Handle With Care: When Good Shipping Services Matter

There was once a time when customers would seek you out, enter your retail location, choose their merchandise and take it home completely unscathed.

Since the explosion of eCommerce, more shoppers are choosing to save time (and often, money) by shopping through online platforms and having that package delivered to their front door.

For the customer, it’s extra convenient, they don’t have to do anything but click and wait, but for you it adds additional steps to the process. After all, every point between that click and the recipient opening the package will reflect directly on you, even if you didn’t have direct control over it.

That’s why it’s so important to have good shipping partnerships, from your warehousing and distribution to your order fulfillment and even your last mile transportation.

The Cost of Shipping is More Than Money

When you were first shopping for 3rd party logistics companies to help expand your eCommerce fulfillment services reach, one of your most important factors was probably the base price of your package.

And why not? It makes perfect sense. Less in means more out, right? Certainly, with many things in life, this formula holds true. But when it comes to your shipping services, it can be easy to mistake an apple for an orange.

A good shipping service provides you more than just a box and someone to pack it. In fact, paying a little more can make you a lot more money in the long run as your reputation for excellence grows. This is doubly true when you’re selling something that’s perishable or fragile, like cosmetics or electronics.

Why Good Shipping Services Matter

Using outdated stock rotation methods may leave you with pallets of unsellable, expired stock that you have to pay to dispose. Poor pick, pack and ship policies could result in a disastrously high percentage of DOAs, costing you money and damaging your credibility.

Even if your products are kept fresh as long as possible and remain undamaged, how far behind the pack are you getting when it comes to tools like shopping cart integration and customer web portals? Can you even expand into B2B relationships using EDI tools?

Good shipping services are a lot more than they may appear on the surface. Whether your customers are international or domestic, your product line consists of 15 items or 1,500 items, good shipping services always know where each and every SKU is stored, how much longer it has left before it expires, how much to keep in the warehouse and a thousand other tiny things about your business that you might not have even noticed.

A good shipper is like a good friend, they’re always doing things to make you look awesome, even without you having to ask.

 

October 24, 2017
Share This:

Related Posts

RECENT POSTS

Holiday-Proof Your Website

According to the National Retail Federation, holiday sales for 2022 are expected to increase between 6% and 8% over 2021. Furthermore, NRF predicts that online and other non-store sales will increase between 10% and 12% to between $262.8 billion and $267.6 billion....

Fulfillment Services in Fort Lauderdale, FL

3PL Services Serving Fort Lauderdale, FL If your e-commerce business is based in or near Fort Lauderdale, FL, chances are, you are familiar with the benefits of third-party fulfillment services near you. World famous for its expansive canals, Fort Lauderdale is loved...

3 Tips To Earn Customer Loyalty

Cracking the Customer Loyalty Code The latest statistics about customer loyalty show that as much as 97% of consumers are loyal to at least one brand. Food (62%), fashion (57%), and personal electronics (44%) are three areas where clients tend to show more loyalty...

How to Choose a 3PL for Your SquareSpace Store

Outsource Fulfillment To A SquareSpace-Friendly 3PL  If you use SquareSpace, you are familiar with the easy-to-use, all-in-one website builder tool. Created in 2004 as a solution to enable people without web development skills to build and maintain their own websites,...

Holiday Order Fulfillment

Happy Holidays, Now Let’s Ship Some Orders  The Q4 holidays make up the busiest shopping season of the year, every year. In 2022, US holiday retail sales are expected to reach $1.3 trillion, a 3.3% increase over 2021. Holiday ecommerce is expected to grow 15.5% to...