Ecommerce businesses don’t have a lot of the issues that “brick and mortar” businesses need to deal with – like maintaining a showroom or making sure there is enough parking.
But any business that sells products online needs to have a laser focus on the pick, pack and ship process. This critical part of ecommerce sales can make or break your business.
The pick, pack and ship process. When a new customer places an order on your website, it signals the start of the pick, pack and ship process. Your employees (or your outside fulfillment team) need to find the item in your warehouse, pack it up properly and ship it out to the right customer. Although it seems very straightforward on paper, you’ve no doubt experienced the complications that can arise. There’s plenty of room for inefficiencies, lost items, late deliveries and incorrect shipments unless you have a solid process to follow with supporting technology.
If your pick, pack and ship process isn’t well designed and executed, you could experience trouble in your business. Your online customers are putting trust in your company to deliver exactly what they ordered within a reliable time frame. When your pick, pack and ship process slows down delivery or causes errors, you end up with more returns, chargebacks and poor customer service ratings.
For this reason, among others, many ecommerce companies opt to outsource their pick, pack and ship needs to a reliable fulfillment service. Fulfillment services can take the hassle out of getting products out to customers and help you streamline your business.
With outsourced pick, pack and ship services your company can:
Focus on doing one thing well – growing your business.
If managing a warehouse and taking care of shipping items doesn’t fall under your staff’s area of expertise, it doesn’t matter! When you work with a fulfillment company for your pick, pack and ship needs you can put your focus on finding new prospects, improving your online advertising and developing marketing programs to sell more products.
Save on warehouse and storage costs.
When you keep pick, pack and ship in-house you increase your business costs, which can hurt your growth potential. Why spend that extra money on renting storage space when you could be investing in targeting advertising that makes more sales? Fulfillment services can worry about the warehouse space needed to store your inventory, and you can pay one flat rate.
Improve your shipping turnaround times.
Hiring a fulfillment service for pick, pack and ship means faster shipments – and that means happier customers. A fulfillment services has the process of pick, pack and ship so streamlined and efficient that you’ll be able to reduce shipping times and get great feedback from your buyers.
The pick, pack and ship process can make or break your business. Be sure that you’re doing the best for your company, your customers and your future growth by choosing a proven and professional fulfillment team for this critical step.