+1 800 967-0030

What Are Retailer Chargebacks?

If you’re contemplating moving into the business to business space or already have and have been billed by your retailers for “chargebacks” you may be wondering what, exactly, you’ve gotten yourself into. After all, those chargebacks can be very expensive, so much so that it’s not worth the effort it took to get them to the retailer in the first place!

What is a Chargeback?

When you contract with a retailer who will handle the product distribution of your merchandise to their stores, they will give you an instruction manual. This diary-thick vendor compliance manual explains exactly how you’re to send items to the retailer, and they’re not playing around.

If the book says that each pallet should have exactly 36 items on it, you’d better put 36 items on each pallet, otherwise, you’ll start running into retailer chargebacks. From the perspective of the retailer, you’ve just created a ton of work for them by sending improperly fulfilled merchandise to their warehouse. Now their people have to tear down the pallets and rebuild them, minimum. It’s a lot of work for them to sell your stuff, so they pass the cost on to you directly.

Other Reasons for Retailer Chargebacks

Although some of the most common reasons for retailer chargebacks are improperly packed products, there are several other common reasons these appear:

  • Not sending the right electronic data interchange or advanced shipping notice data. Your retail partner wants to know when your shipment will be arriving, who’s bringing it and how many items are coming, among other things. When you send bad information, or worse, no information, it really puts a hitch in their giddy-up.
  • Using the wrong shipper. Like everything else, your retailer will have a shipper or two that they prefer to work with for various reasons. Even if it’s because the trucks fit more neatly into their loading bay, your disregarding this preference can mean a hefty fine.
  • Incorrectly packaged or labeled items. By “incorrectly,” of course, your retailer means “not to the standard put forth in our instructions.” Even so, it takes manpower for them to tear your pallets down and put them back together correctly. A misplaced label can spell an equal amount of chaos in a heavily automated warehouse that relies on those labels for sorting and tracking purposes.

You can avoid chargebacks by being absolutely militant about the instructions listed in the vendor compliance manuals, but this is easier said than done. Often, it takes a whole team just to service one picky retailer, let alone several.

Good fulfillment services, on the other hand, often already have copies of the vendor compliance rules that you’re struggling to adhere to. When you think that it’s time to make the leap to working with retailers, it’s a good idea to find an order distribution facility that you’re comfortable doing business with and let them handle one of the hardest parts of being a retail vendor.

March 27, 2019
Share This:

Related Posts

RECENT POSTS

Avoid These 3 Common Order Fulfillment Mistakes With Shipwizard 3PL

Order fulfillment is a multi-step process that requires a complex dance of coordination. Mistakes are common along the way, as businesses grow, change suppliers or add new products, all while customer expectations change in response to market trends. At ShipWizard, we...

Outsource Fulfillment To A WooCommerce-Friendly 3PL

As a WooCommerce-based merchant, chances are, you are very familiar with the primary e-commerce plugin for WordPress and its capabilities. The WooCommerce plugin is downloaded over 30,000 times every day from WordPress.org. 8.7% of all websites use WooCommerce....

Find A 3PL Partner for your Tempe, AZ Business

If you run a business in Tempe, AZ, we know you need to get your product stored securely and be ready for fulfillment at a moment’s notice. Tempe is consistently rated as one of the best places to live in Arizona and is among the top “boomtowns” in the country. It is...

Gearing Up For Fall Supplement Season

The back-to-school season is upon us, which means the cold and flu season is right around the corner. The exact timing and duration of flu seasons varies, but according to the CDC, influenza activity often begins to increase in October. Consumers are stocking up on...

Back-To-School Order Fulfillment

Is Your Order Fulfillment Process Ready for Back-To-School Season? We are reaching the end of the summer and, to many school districts across the country, that means it is time to think about the kids heading back to school. Shopping for back to school is a yearly...